By Mike Herrmann, Advantage Property Management President
In the ever-evolving world of commercial real estate, an effective property management team is all about creating solutions that align with the customer’s needs. At R&R Realty Group, our Advantage Property Management team has developed a strategy that places customer relationships, operational efficiency, and long-term value at the core of everything we do. Here’s a closer look at how our team operates:
Core Values
At the heart of Advantage Property Management’s team is a commitment to establishing long-term relationships with all customers that are built on trust and integrity. Necessary soft skills, like the ability to communicate effectively, is critical in providing the exceptional customer service that is Advantage’s standard for all team members.
“It’s really easy when people are willing to step in and to pitch a hand. It’s taken forty years of building best practices, but instilling values like integrity, strong customer service skills, and communication skills creates a strong property management that is versatile and limitless.”
Team Breakdown
An effective property management team is set up with a clear division of responsibilities. Each member of the team brings their own compilation of strengths, from leasing and customer relations to maintenance and facilities management. A flexible team is incredibly important as it ensures that each property is granted a deep skillset to solve any challenge that arises.
“With the vast array of skillset from our team, we are able to provide full-service solutions for each customer. We are confident that our team communicates in a manner that keeps customers well-informed but also eliminates the disruption of their day/night by executing to their predetermined expectations.”
Team Recognition
With property portfolios continuously growing, our team members are challenged with ever-changing needs. It is paramount for our leadership to actively recognize the efforts of our team members. Whether it’s recognition in staff meetings, one on one gratitude or larger presentations of awards in front of the company, each plays an important role in building a positive and engaged work culture.
“We take time during all group meetings to recognize what we define as ‘star service performance’ where people have gone above and beyond the general scope to take care of something for a customer. It’s even more special when we get recognition from customers about our team, because ultimately, that means somebody else is seeing and recognizing the work our team does.”
A Customer Focus
At the end of the day, the Advantage Property Management team’s success is ultimately based on their objective execution. Whether the goal is to maximize customer satisfaction, improve property value, or to enhance operational efficiency, our team works closely with our customers to tailor specific solutions that are sustainable and financially responsible. The team prides itself on being a one-of-a-kind service provider that is all about delivering expert advice and support to all customers.
“We’re unique in that we treat each customer like a partner. At the end of the day, we are sharing the advantages we have secured over forty years with a true owner’s perspective.”
By focusing on clear core values, positive team culture, and customer-focused service, Advantage Property Management has been able to build a dream team that consistently delivers great results for clients.